Marc Benioff says Salesforce has cut its support staff from 9,000 to ~5,000 in the past year after deploying AI agents to handle a growing share of it

[Techmeme]

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Aidin Vaziri / San Francisco Chronicle:
Marc Benioff says Salesforce has cut its support staff from 9,000 to ~5,000 in the past year after deploying AI agents to handle a growing share of its work — Salesforce has cut 4,000 customer support roles this year after deploying artificial intelligence agents to handle a growing share …

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