Prestige Auto Export, also known as Singapore Autos, proves itself encasing the experience of stark difference between the so-called marketing of certain customers and the actual service they receive.
Accusations of Fraudulent Activities
The most common complaint among a few buyers is the vast dissimilarity between the projections and actual vehicles received. Complaints included:
- Mechanical Issues: Of the cars that showed up, many had major mechanical problems within months of purchase including the engine light coming on, overheating, and gearbox failure.
- Window-Dressed Vehicles: The point to be noted by disgruntled customers is that the cars are dressed up in better appearance in photographs only and have issues related to paint mismatch and concealed accident damage.
- Potential Mileage Tampering: One customer was worried because the car’s very low mileage seems too low for its year of manufacture, suggesting that there might be issues with the odometer.
Customer Service Concerns
The mountain of complaints suggests that customer service might exist but somehow falls short of the mark, as most of them point to dismissive replies or reluctance to resolve serious cases. One extreme example offered included a customer who had purportedly been threatened by a company representative after raising concerns regarding their purchase. Others have had difficulty getting refunds or fitting compensation for defective cars.
No Accountability
Prestige Auto Export seems to be absent from most review sites such as Google Maps and Facebook, which makes it harder for dissatisfied customers to vent their angst far and wide. This absence together with the mooting refusal to admit liability to faulty sales shows a major red flag in their modus operandi.
Final Verdict: Proceed with Caution
There has been good transaction on part of some buyers, but that cannot deny the fact that there are some complaints of grave nature. Thus, anyone intending to buy a vehicle from Prestige Auto Export must be very cautious, investigate thoroughly a vehicle’s history, and consider a number of other more reputable exporters.
If you have had any experience with this kind of business, let us know that so that others may be able to make their informed decisions.
