Epic Systems

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← Previous revision		Revision as of 14:48, 8 July 2025
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	\| name = Epic Systems Corporation		\| name = Epic Systems Corporation
	\| type = [[Privately held company\|Private]]		\| type = [[Privately held company\|Private]]
	\| foundation = [[Madison, Wisconsin]], United States ({{start date and age\|1979}})<ref name="Eisen-Epic Tale">{{cite news\|url=http://www.thedailypage.com/isthmus/article.php?article=22980\|title=Epic Systems: Epic Tale\|last=Eisen\|first=Mark\|date=June 20, 2008\|newspaper=[[Isthmus (newspaper)\|Isthmus]]\|access-date=December 18, 2013\|archive-url=https://web.archive.org/web/20131219050808/http://www.thedailypage.com/isthmus/article.php?article=22980\|archive-date=December 19, 2013\|url-status=live}}</ref>		\| foundation = [[Madison, Wisconsin]], U.S. ({{start date and age\|1979}})<ref name="Eisen-Epic Tale">{{cite news\|url=http://www.thedailypage.com/isthmus/article.php?article=22980\|title=Epic Systems: Epic Tale\|last=Eisen\|first=Mark\|date=June 20, 2008\|newspaper=[[Isthmus (newspaper)\|Isthmus]]\|access-date=December 18, 2013\|archive-url=https://web.archive.org/web/20131219050808/http://www.thedailypage.com/isthmus/article.php?article=22980\|archive-date=December 19, 2013\|url-status=live}}</ref>
	\| founder = [[Judith Faulkner]]		\| founder = [[Judith Faulkner]]
	\| location_city = [[Verona, Wisconsin]]		\| location_city = [[Verona, Wisconsin]], U.S.
		⚫	\| key_people = Judith Faulkner, founder & CEO<br /> Sumit Rana, president
	\| location_country = United States
⚫	\| key_people = Judith Faulkner, Founder & CEO<br /> Sumit Rana, President
	\| industry = [[Information technology]]<br />[[Health informatics]]		\| industry = [[Information technology]]<br />[[Health informatics]]
	\| products = <!---EpicCare Ambulatory, Healthy Planet, EpicCare Inpatient, EpicCare Stork, Care Everywhere, Resolute Hospital Billing and Professional Billing, Cadence, Willow, OpTime, ASAP, Cupid, Radiant, Prelude, MyChart, EpicCare Link, Beacon, ClinDoc, Grand Central, Home Health, Haiku, Hospice and Beaker-->		\| products = <!---EpicCare Ambulatory, Healthy Planet, EpicCare Inpatient, EpicCare Stork, Care Everywhere, Resolute Hospital Billing and Professional Billing, Cadence, Willow, OpTime, ASAP, Cupid, Radiant, Prelude, MyChart, EpicCare Link, Beacon, ClinDoc, Grand Central, Home Health, Haiku, Hospice and Beaker-->
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	}}		}}

			'''Epic Systems Corporation''' is an American [[Privately held company\|privately held]] healthcare software company based in [[Verona, Wisconsin]]. Founded in 1979, it develops large-scale software systems for [[Electronic health record\|electronic health records]]. According to the company, more than 305 million patients have an electronic record in Epic.<ref name="Glaze">{{cite news \|last1=Bruce \|first1=Giles \|date=July 18, 2024 \|title=Epic’s dominance in 12 numbers \|language=English \|newspaper=Becker's Hospital Review \|url=https://www.beckershospitalreview.com/healthcare-information-technology/ehrs/epics-dominance-in-12-numbers/ \|access-date=July 8, 2025 }}</ref>
⚫	'''Epic Systems Corporation''' is an American [[Privately held company\|privately held]] healthcare software company based in [[Verona, Wisconsin]] that develops large-scale systems for [[Electronic health record\|electronic health records]]. According to the company, hospitals that use its software held [[Medical record\|medical records]] of 78% of patients in the United States and over 3% of patients worldwide in 2022.<ref name="Glaze">{{cite news \|last1=Adams \|first1=Katie \|date=April 12, 2021 \|title=31 Numbers That Show How Big Epic, Cerner, Allscripts & Meditech Are in Healthcare \|language=English \|newspaper=Becker's Hospital Review \|url=https://www.beckershospitalreview.com/healthcare-information-technology/31-numbers-that-show-how-big-epic-cerner-allscripts-meditech-are-in-healthcare.html \|access-date=June 12, 2022}}</ref> The company has been heavily criticised for its implementation of national health record systems in the UK,<ref>{{cite web \|last=Talora \|first=Joe \|date=2024-12-06 \|title='Don't buy Epic' unless it integrates with NHS App, says government adviser \|url=https://www.hsj.co.uk/technology-and-innovation/dont-buy-epic-unless-it-integrates-with-nhs-app-says-government-adviser/7038294.article \|access-date=2025-06-23 \|website=Health Service Journal }}</ref><ref>{{Cite web \|last=Sollof \|first=Jordan \|date=2025-02-11 \|title=Guy's and St Thomas' has 'reporting issues' with £450m Epic EPR \|url=https://www.digitalhealth.net/2025/02/guys-and-st-thomas-has-reporting-issues-with-450m-epic-epr/ \|access-date=2025-06-23 \|website=Digital Health \|language=en-GB}}</ref> Denmark,<ref name=":0">{{Cite journal \|last1=Hertzum \|first1=Morten \|last2=Ellingsen \|first2=Gunnar \|last3=Cajander \|first3=Åsa \|date=2022 \|title=Implementing Large-Scale Electronic Health Records: Experiences from implementations of Epic in Denmark and Finland \|url=https://linkinghub.elsevier.com/retrieve/pii/S1386505622001824 \|journal=International Journal of Medical Informatics \|language=en \|volume=167 \|article-number=104868 \|doi=10.1016/j.ijmedinf.2022.104868\|pmid=36194994 \|url-access=subscription }}</ref><ref name="Allen" /> Finland<ref name=":0" /><ref>{{Cite web \|date=2022-09-05 \|title=Doctors file complaint with health watchdog over Apotti data system \|url=https://yle.fi/a/3-12609291 \|access-date=2025-06-23 \|website=News \|language=en}}</ref> and Norway.<ref>{{Cite web \|last=Espeland \|first=Webjørn \|date=2025-06-23 \|title=Helseplattforma: – Dei innførte eit system som var verdskjent for å ikkje fungere \|url=https://www.nrk.no/mr/xl/helseplattforma-ga-lite-motstand_-men-sjukehus-i-molde-og-kristiansund-ga-fakkeltog-og-bunadsgerilja-1.16708465 \|access-date=2025-06-23 \|website=NRK \|language=nn-NO}}</ref><ref>{{Cite web \|last=Reite \|first=Terje \|date=2023-11-27 \|title=Helseplattforma: – Fullt mogleg å heve kontrakten med Epic systems om vilkåra er til stades \|url=https://www.nrk.no/mr/helseplattforma_-_-fullt-mogleg-a-heve-kontrakten-med-epic-systems-om-vilkara-er-til-stades-1.16644695 \|access-date=2025-06-23 \|website=NRK \|language=nn-NO}}</ref> A Norwegian government report found that the system puts patient lives at risk and that it is more expensive than foreseen.<ref>{{Cite web \|last=NTB \|date=2024-10-24 \|title=Helseplattformen: Sterkt kritikkverdig og farlig for pasientene, ifølge Riksrevisjonen \|url=https://www.digi.no/artikler/helseplattformen-sterkt-kritikkverdig-og-farlig-for-pasientene-ifolge-riksrevisjonen/552096 \|access-date=2025-06-23 \|website=Digi.no \|language=no}}</ref>

	==History==		==History==
	Epic was founded in 1979 by [[Judith Faulkner\|Judith R. Faulkner]]<ref name="Isthmus">{{cite news \| last=Eisen \| first=Marc \| title=Epic Systems Corporation: An Epic timeline \| newspaper=Isthmus \| date=June 20, 2008 \| access-date=February 20, 2009 \|url=http://www.thedailypage.com/isthmus/article.php?article=22984 \| archive-url=https://web.archive.org/web/20110522124202/http://www.thedailypage.com/isthmus/article.php?article=22984 \| archive-date=May 22, 2011 \| url-status=live \| df=mdy-all }}</ref> with a $70,000 investment<ref>{{Cite news\|url=http://archive.jsonline.com/business/epic-systems-soars-with-transition-to-electronic-health-records-b99642837z1-366328781.html\|title=Epic Systems soars with transition to electronic health records\|access-date=November 15, 2016\|archive-url=https://web.archive.org/web/20161116015920/http://archive.jsonline.com/business/epic-systems-soars-with-transition-to-electronic-health-records-b99642837z1-366328781.html\|archive-date=November 16, 2016\|url-status=live \|first=Guy \|last=Boulton \|location=Verona \|date=January 24, 2016}}</ref> ({{Inflation\|US\|70000\|1979\|r=-4\|fmt=eq}}). Originally headquartered in [[Madison, Wisconsin]], Epic moved its headquarters to a large campus in the suburb of [[Verona, Wisconsin]] in 2005,<ref name="MJS">{{cite news \| last=Boulton \| first=Guy \| title=Epic Systems' $300 million expansion tangible sign of success \| newspaper=[[Milwaukee Journal Sentinel]] \| date=August 24, 2008 \| access-date=January 28, 2016 \|url=http://www.jsonline.com/news/wisconsin/32597729.html \| archive-url=https://web.archive.org/web/20160204033442/http://www.jsonline.com/news/wisconsin/32597729.html \| archive-date=February 4, 2016 \| url-status=live \| df=mdy-all }}</ref> where it employs 13,000 people as of 2023.<ref>{{cite news\|url=https://biztimes.com/epic-systems-gearing-up-for-yet-another-expansion-in-verona/\|title=Epic Systems gearing up for yet another expansion in Verona\|last1=Thomas\|first1=Arthur\|date=October 3, 2019\|access-date=October 3, 2019\|publisher=Milwaukee Biz Times}}</ref> The campus has themed areas/buildings, such as a castle-like structure, a shipwreck-themed building, a "Wizard Campus" that appears to be inspired by [[J.K. Rowling]]'s ''[[Harry Potter]]'', and a dining facility designed to mimic [[London King's Cross railway station]].<ref>{{Cite web\|url=http://www.atlasobscura.com/places/epiccampus\|title=A Corporate Campus Straight Out of a Fantasy Novel\|website=[[Atlas Obscura]]\|access-date=December 22, 2021}}</ref>		Epic was founded in 1979 by [[Judith Faulkner]]<ref name="Isthmus">{{cite news \| last=Eisen \| first=Marc \| title=Epic Systems Corporation: An Epic timeline \| newspaper=Isthmus \| date=June 20, 2008 \| access-date=February 20, 2009 \|url=http://www.thedailypage.com/isthmus/article.php?article=22984 \| archive-url=https://web.archive.org/web/20110522124202/http://www.thedailypage.com/isthmus/article.php?article=22984 \| archive-date=May 22, 2011 \| url-status=live \| df=mdy-all }}</ref> with a $70,000 investment<ref>{{Cite news\|url=http://archive.jsonline.com/business/epic-systems-soars-with-transition-to-electronic-health-records-b99642837z1-366328781.html\|title=Epic Systems soars with transition to electronic health records\|access-date=November 15, 2016\|archive-url=https://web.archive.org/web/20161116015920/http://archive.jsonline.com/business/epic-systems-soars-with-transition-to-electronic-health-records-b99642837z1-366328781.html\|archive-date=November 16, 2016\|url-status=live \|first=Guy \|last=Boulton \|location=Verona \|date=January 24, 2016}}</ref> ({{Inflation\|US\|70000\|1979\|r=-4\|fmt=eq}}). Originally headquartered in [[Madison, Wisconsin]], Epic moved its headquarters to a large campus in the suburb of [[Verona, Wisconsin]] in 2005,<ref name="MJS">{{cite news \| last=Boulton \| first=Guy \| title=Epic Systems' $300 million expansion tangible sign of success \| newspaper=[[Milwaukee Journal Sentinel]] \| date=August 24, 2008 \| access-date=January 28, 2016 \|url=http://www.jsonline.com/news/wisconsin/32597729.html \| archive-url=https://web.archive.org/web/20160204033442/http://www.jsonline.com/news/wisconsin/32597729.html \| archive-date=February 4, 2016 \| url-status=live \| df=mdy-all }}</ref> where it employs 13,000 people as of 2023.<ref>{{cite news\|url=https://biztimes.com/epic-systems-gearing-up-for-yet-another-expansion-in-verona/\|title=Epic Systems gearing up for yet another expansion in Verona\|last1=Thomas\|first1=Arthur\|date=October 3, 2019\|access-date=October 3, 2019\|publisher=Milwaukee Biz Times}}</ref> The campus has themed areas/buildings, such as a castle-like structure, a shipwreck-themed building, a "Wizard Campus" that appears to be inspired by [[J.K. Rowling]]'s ''[[Harry Potter]]'', and a dining facility designed to mimic [[London King's Cross railway station]].<ref>{{Cite web\|url=http://www.atlasobscura.com/places/epiccampus\|title=A Corporate Campus Straight Out of a Fantasy Novel\|website=[[Atlas Obscura]]\|access-date=December 22, 2021}}</ref>

	As of 2024, the company was in the sixth phase of campus expansion with six new buildings each planned to contain as many as 400 offices.<ref>{{Cite web \|last=Yahr \|first=Natalie \|date=2024-04-25 \|title=Epic Systems is starting sixth campus, and it's from 'Other Worlds' \|url=https://captimes.com/news/business/epic-systems-is-starting-sixth-campus-and-its-from-other-worlds/article_47ce1d50-00ea-11ef-b27b-a323528326f6.html \|access-date=2025-03-02 \|website=The Cap Times \|language=en}}</ref> The company also has offices in [[Bristol]], UK; {{nobr\|[['s-Hertogenbosch]]}}, Netherlands; [[Dubai]], United Arab Emirates; [[Dhahran]], Saudi Arabia; [[Helsinki]], Finland; [[Melbourne]], Australia; [[Singapore]]; [[Trondheim]], Norway; and [[Søborg]], Denmark.<ref>{{cite web\|url=https://www.epic.com/contact\|title=Epic - Contact\|website=Epic.com}}</ref>		As of 2024, the company was in the sixth phase of campus expansion with six new buildings each planned to contain as many as 400 offices.<ref>{{Cite web \|last=Yahr \|first=Natalie \|date=2024-04-25 \|title=Epic Systems is starting sixth campus, and it's from 'Other Worlds' \|url=https://captimes.com/news/business/epic-systems-is-starting-sixth-campus-and-its-from-other-worlds/article_47ce1d50-00ea-11ef-b27b-a323528326f6.html \|access-date=2025-03-02 \|website=The Cap Times \|language=en}}</ref> The company also has offices in [[Bristol]], UK; {{nobr\|[['s-Hertogenbosch]]}}, Netherlands; [[Dubai]], United Arab Emirates; [[Dhahran]], Saudi Arabia; [[Helsinki]], Finland; [[Melbourne]], Australia; [[Singapore]]; [[Trondheim]], Norway; and [[Søborg]], Denmark.<ref>{{cite web\|url=https://www.epic.com/contact\|title=Epic - Contact\|website=Epic.com}}</ref>
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	==Criticisms and controversies==		==Criticisms and controversies==
		⚫	The company has been heavily criticised for its implementation of national health record systems in the UK,<ref>{{cite web \|last=Talora \|first=Joe \|date=2024-12-06 \|title='Don't buy Epic' unless it integrates with NHS App, says government adviser \|url=https://www.hsj.co.uk/technology-and-innovation/dont-buy-epic-unless-it-integrates-with-nhs-app-says-government-adviser/7038294.article \|access-date=2025-06-23 \|website=Health Service Journal }}</ref><ref>{{Cite web \|last=Sollof \|first=Jordan \|date=2025-02-11 \|title=Guy's and St Thomas' has 'reporting issues' with £450m Epic EPR \|url=https://www.digitalhealth.net/2025/02/guys-and-st-thomas-has-reporting-issues-with-450m-epic-epr/ \|access-date=2025-06-23 \|website=Digital Health \|language=en-GB}}</ref> Denmark,<ref name=":0">{{Cite journal \|last1=Hertzum \|first1=Morten \|last2=Ellingsen \|first2=Gunnar \|last3=Cajander \|first3=Åsa \|date=2022 \|title=Implementing Large-Scale Electronic Health Records: Experiences from implementations of Epic in Denmark and Finland \|url=https://linkinghub.elsevier.com/retrieve/pii/S1386505622001824 \|journal=International Journal of Medical Informatics \|language=en \|volume=167 \|article-number=104868 \|doi=10.1016/j.ijmedinf.2022.104868\|pmid=36194994 \|url-access=subscription }}</ref><ref name="Allen" /> Finland<ref name=":0" /><ref>{{Cite web \|date=2022-09-05 \|title=Doctors file complaint with health watchdog over Apotti data system \|url=https://yle.fi/a/3-12609291 \|access-date=2025-06-23 \|website=News \|language=en}}</ref> and Norway.<ref>{{Cite web \|last=Espeland \|first=Webjørn \|date=2025-06-23 \|title=Helseplattforma: – Dei innførte eit system som var verdskjent for å ikkje fungere \|url=https://www.nrk.no/mr/xl/helseplattforma-ga-lite-motstand_-men-sjukehus-i-molde-og-kristiansund-ga-fakkeltog-og-bunadsgerilja-1.16708465 \|access-date=2025-06-23 \|website=NRK \|language=nn-NO}}</ref><ref>{{Cite web \|last=Reite \|first=Terje \|date=2023-11-27 \|title=Helseplattforma: – Fullt mogleg å heve kontrakten med Epic systems om vilkåra er til stades \|url=https://www.nrk.no/mr/helseplattforma_-_-fullt-mogleg-a-heve-kontrakten-med-epic-systems-om-vilkara-er-til-stades-1.16644695 \|access-date=2025-06-23 \|website=NRK \|language=nn-NO}}</ref> A Norwegian government report found that the system puts patient lives at risk and that it is more expensive than foreseen.<ref>{{Cite web \|last=NTB \|date=2024-10-24 \|title=Helseplattformen: Sterkt kritikkverdig og farlig for pasientene, ifølge Riksrevisjonen \|url=https://www.digi.no/artikler/helseplattformen-sterkt-kritikkverdig-og-farlig-for-pasientene-ifolge-riksrevisjonen/552096 \|access-date=2025-06-23 \|website=Digi.no \|language=no}}</ref>

	===Profit maximization and provider fatigue===		===Profit maximization and provider fatigue===